Xnet Professional
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Description
- Xnet software maintenance contract
- All Xnet software updates included
- Free access to Xnet “How-To”
- Faults and errors remedied
- Invitation to regular online user exchange
- Over-the-phone support on callback basis/ticketing
- Online remote maintenance
- Necessary firmware updates of Xnet hardware
- Special discount for upgrades
- Annual on-site visit for individual implementation: consultation, training, adjustments, etc.
- One developer hour per month included for customisation of functions
Note
- EWM GmbH offers its ewm Xnet customers a choice of three different software maintenance contracts. The different contract packages contain different levels of support and services. This allows ewm Xnet customers to pick and choose the function- and use-related services they want, including software updates (e.g. error correction) and upgrades (function upgrades). The software maintenance contract is concluded directly between EWM GmbH and the ewm Xnet software user. The minimum term is one year, and the contents of the contract package can be adjusted if needed at the end of each period. The services included in the contract are rendered directly by EWM GmbH or an Xnet-certified sales partner.
